FAQ
Welcome to Yooco Motors' FAQ Page
Our FAQ (Frequently Asked Questions) page is designed to provide you with quick and convenient answers to common inquiries and concerns related to Yooco Motors and our products. Whether you have questions about placing orders, shipping, returns, or product details, you’ll likely find the information you need right here. We’ve compiled these FAQs to make your shopping experience as smooth and informative as possible. If you can’t find the information you need, don’t hesitate to contact us for personalized assistance.
Quick Answers: Save time by finding instant answers to your questions without the need to contact customer support.
Information Hub: Access comprehensive information on various topics, from placing orders to product types and more.
Clarity and Confidence: Gain a better understanding of our processes, policies, and offerings to make informed decisions.
Contact Information: If you can’t find the answer you’re looking for, our FAQ page provides easy access to our customer support team.
Continuous Updates: We regularly update our FAQs to ensure that you receive the latest and most accurate information.
We hope these FAQs provide the information you need. If you have further questions or require personalized assistance, please reach out to us. Your satisfaction is our priority, and we’re here to assist you.
Frequently Asked Questions
How do I place an order?
Step 1: Browse Our Catalog
Start by browsing our extensive catalog of auto parts, accessories and heavy equipment parts. You can navigate through categories or use our search bar to find specific items using Part number or VIN.
Step 2: Select Your Items
Click on the product listings to view detailed information, including product descriptions, prices, and availability. Choose the parts you need by clicking the "Add to Cart" button.
Step 3: Review Your Cart
After adding items to your cart, click on the shopping cart icon at the top of the page to review your selections. Ensure that the quantity and details are accurate.
Step 4: Proceed to Checkout
Click the "Proceed to Checkout" button to start the checkout process. If you wish to continue shopping, you can always return to your cart later.
Step 5: Provide Shipping Information
Enter your shipping address and contact details. Make sure all information is accurate to ensure smooth delivery.
Step 6: Select Shipping Method
Choose your preferred shipping method. We offer various options, including standard and express shipping. Please note that orders over Rs.10,000 subject to free shipping and costs may vary based on your location.
Step 7: Payment
Proceed to the payment section. You can choose from our accepted payment methods, including bank transfers, cash on delivery and credit/debit cards. If applicable, you can also select installment payment options.
Step 8: Review and Confirm
Review your order summary, including the items, shipping details, and payment information. If everything looks correct, click the "Place Order" button.
Step 9: Order Confirmation
After placing your order, you will receive an order confirmation email with a summary of your purchase and an order number. Keep this information for reference and tracking orders.
Hotline: 0777480157
E-mail: sales@yooco-motors-d4d547.ingress-bonde.ewp.live.
How else can I place an order?
If you prefer to place your order over the phone or have any inquiries, our friendly customer support team is here to assist you. Simply call 0777480157 during our business hours, and we'll be happy to help you with your order.
How to contact for bulk orders, contracts or wholesale inquiries?
We offer a dedicated Client Partnership Program for businesses, retailers, and wholesale buyers. This program includes exclusive benefits, such as volume discounts, credit facilities, and personalized support. Read More
What is Special Orders?
In some cases, we will facilitate special orders for hard-to-find or specialized parts. Our team will work to assist you in every way possible.
Are the parts you sell genuine or aftermarket?
We supply OEM, Genuine and Aftermarket parts that fits your criteria of use, reliability and budget.
Can I return parts that don't fit my vehicle or equipment?
Yes, we're here to make sure you get the right parts for your needs, and our team is ready to assist you in the event of compatibility issues.
Do you provide warranties on parts?
Many of our products come with a manufacturer's warranty, which covers defects in materials. The warranty period varies by product, so please refer to the product details for specific warranty information. Read More
What do I do if I can't find a specific part on your website?
If you're having trouble finding a particular part on our website, please call us and inquire for further information. We do not have all stocks listed on the website.
What is your shipping process?
We process orders within 2 hours, pack your spare parts securely, and partner with trusted carriers for prompt delivery within 24 hours.
Can I track my order?
Once your order is processed and shipped, you will receive a shipment notification with a tracking number. You can use this number to monitor the delivery status.
Payment Questions
What payment methods do you accept?
Bank Transfers, Cash on Delivery, Credit/Debit cards, MintPay, EzCash, Vishwa and More.
Do you offer installment payment options?
Yes, purchases can be broken down using MintPay, and HNB, Commercial, DFCC, NDB and Seylan Credit Cards.
Support & Complaint Questions
What should I do if I have a complaint or feedback?
Your feedback is essential in our ongoing commitment to delivering the best possible experience to you. Please don't hesitate to contact the head of operations with any concerns or suggestions at services@yooco-motors-d4d547.ingress-bonde.ewp.live.
What is your customer service contact information?
Hotline: +94-777-480-157
WhatsApp: +94-727-901-310
Email: support@yooco-motors-d4d547.ingress-bonde.ewp.live
Order Questions
What is your return policy?
We accept returns within 7 days from the date of purchase. To be eligible, must be unused, in original condition and packaging.
Offer/Discount Questions
Signing up for our newsletter or promotions?
You can find the community subscription form below every page of our website.
Are there any discounts or loyalty programs available?
You automatically become part of our loyalty program when you create and account and special discounts or offers will be sent direct to your email inbox.
Damaged Product Questions
What happens if I receive damaged or incorrect parts?
We strive to provide you with high-quality replacement parts. However, if you receive damaged or incorrect items, call us immediately along with your order id. Rest assured, we're committed to resolving issues related to damaged or incorrect parts promptly and efficiently.
